Exam Certified Business Analyst topic 1 question 2 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 2
Topic #: 1

[All Certified Business Analyst Questions]

One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
Tablets running the Salesforce mobile app must allow users to access store inventory records which Include current item count and item location.
Which user story should the business analyst write to describe the functional requirement,

A. As a general manager, I want sales clerks to have tablets so they can help customers find items.
B. As a sales clerk, I want to see item availability and locations to help customers find items.
C. As a customer, I want sales clerks to have access to item availability to help them find items.

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Suggested Answer: B 🗳️

by smokeyhpp at Aug. 13, 2023, 6:19 p.m.

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smokeyhpp

Highly Voted 5 months, 2 weeks ago

Selected Answer: B

User story should be written from user perspective

upvoted 5 times

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RJA8

Most Recent 1 month, 3 weeks ago

Selected Answer: B

Sales clerk requires to use the tablet. So user story should be in their perspective

upvoted 1 times

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Exam Certified Business Analyst topic 1 question 2 discussion

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smokeyhpp

RJA8

SY0-701