Exam Certified Service Cloud Consultant topic 1 question 36 discussion

The correct answers are: B. Create and assign permission sets to give agents social account access. C. Add two Twitter or Facebook accounts. Explanation: B. Create and assign permission sets to give agents social account access: Permission sets are necessary to grant agents access to social media accounts and manage social interactions. This allows agents to interact with customers and create cases directly from social posts. C. Add two Twitter or Facebook accounts: The Social Customer Service Starter Pack allows integration with up to two social media accounts (e.g., Twitter or Facebook) for monitoring and interacting with customers. This is a key feature for promoting the brand and providing proactive support.

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