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Exam Certified Service Cloud Consultant topic 1 question 74 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 74
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to Production.

Which two deployment solutions should a consultant use to ensure skills-based routing is operational in Production? (Choose two.)

  • A. Change Sets
  • B. Mass Transfer Records
  • C. Data Import Wizard
  • D. Data Loader
Show Suggested Answer Hide Answer
Suggested Answer: AB 🗳️
by Joe1Sf at July 9, 2023, 2:36 p.m.

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paddy95
1 year, 1 month ago
Can someone elaborate on explenation of these options?
upvoted 1 times
[Removed]
1 year ago
Change sets will deploy the metadata changes, like the omni setup. However, what happens to the hundreds or thousands of records that are already owned or improperly routed? With skill based routing settings in place, an admin can mass-transfer filtered cases to the appropriate owners based on omni supervisor, on list views.
upvoted 1 times
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biggest01
1 year, 2 months ago
A & D !
upvoted 1 times
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Joe1Sf
1 year, 4 months ago
A & C ?
upvoted 1 times
Joe1Sf
1 year, 4 months ago
Sorry A & D
upvoted 2 times
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