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Exam Certified Experience Cloud Consultant All Questions

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Exam Certified Experience Cloud Consultant topic 1 question 101 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 101
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

  • A. Channel Menu
  • B. Service Your Way
  • C. Service Console
  • D. Chat
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Suggested Answer: A 🗳️

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cody3032
Highly Voted 1 year, 5 months ago
Selected Answer: A
A is correct. https://help.salesforce.com/s/articleView?id=sf.embedded_chat_channel_menu.htm&type=5
upvoted 5 times
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Me_71421
Most Recent 6 months, 3 weeks ago
Selected Answer: A
Add a Channel Menu to Your Site Start conversations with your customers using the channels they prefer. You can customize their choices in an Embedded Service Channel Menu. Agents can respond in their Service Console where all the benefits of Service Cloud are at their fingertips
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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