Exam Certified Experience Cloud Consultant topic 1 question 90 discussion

D. The HR help desk app can centralize knowledge and self-service into one experience site. Here's why: Centralized Information: Employees need a single, reliable source for HR information. A dedicated Experience Cloud site can house knowledge articles, FAQs, policy documents, and other resources. Self-Service Emphasis: Empowering employees to find answers on their own reduces strain on the HR team. Experience Cloud allows for powerful search functionality and intuitive organization of resources. Streamlined Experience: Instead of navigating multiple platforms or departments, employees have a one-stop shop for all their HR needs.

One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.

C is correct.