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Exam Certified Experience Cloud Consultant topic 1 question 88 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 88
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Ursa Major Solar (UMS) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. UMS is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which three features can be used with Salesforce PRM to improve partner self-service? (Choose three.)

  • A. Chat
  • B. Partner Incentivization Map
  • C. Partner Value Score Matrix
  • D. AI-Powered Knowledge Base
  • E. Case Escalation
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Suggested Answer: ACD 🗳️
by cody3032 at June 16, 2023, 1:15 a.m.

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Kucmalina
1 month, 4 weeks ago
Selected Answer: ADE
The three features that can be used with Salesforce Partner Relationship Management (PRM) to improve partner self-service are: A. Chat: Enables real-time communication between partners and support teams, facilitating quick issue resolution and enhancing partner engagement. D. AI-Powered Knowledge Base: Provides intelligent, self-service access to relevant information, guides, and FAQs, empowering partners to find answers independently. E. Case Escalation: Allows partners to escalate complex issues to the appropriate support teams, ensuring timely resolution and maintaining partner satisfaction.
upvoted 2 times
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cody3032
1 year, 4 months ago
Selected Answer: ACD
ACD is correct.
upvoted 4 times
...

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