Exam Certified Experience Cloud Consultant topic 1 question 87 discussion

The external user license that best meets the requirements described for Universal Containers' new self-service site is: D. Customer Community Plus This license type provides users with access to standard Salesforce objects, such as Cases for viewing case reports, and allows them to interact with Knowledge articles and post questions in a community setting. It is designed for customers who need access to a wide range of CRM data and features for self-service support and collaboration. Option A (Authenticated Service Site User) is not a valid Salesforce license type. Option B (External Community Plus) is typically used for more extensive collaboration and business processes involving partners, customers, and employees. Option C (External Identity) provides limited access to Salesforce features and is not suitable for users who need to interact with standard objects like Cases.

D is the correct option. Customer community plus license gives access to reports and dashboards. They want users to also view Case "Reports". https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5

Actually, A is correct, but this question seems dated as I believe that license has been renamed to platform portal.

D is correct here.