Exam Certified Business Analyst topic 1 question 84 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 84
Topic #: 1

[All Certified Business Analyst Questions]

The business analyst at Universal Containers is writing user stories to support the Salesforce implementation for the sales operations division. There is a request for visibility into the sales reps' pipeline so they can see their revenue.
Which missing component is necessary to finish this user story?

A. When
B. Why
C. Who

Show Suggested Answer

Suggested Answer: C 🗳️

by Diginomad at June 11, 2023, 3:32 a.m.

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sfjdsjan2024

2 months, 3 weeks ago

Selected Answer: C

It's the 'who' which is missing because we don't know 'who' it is that needs to view the 'sales reps pipeline so they can see their revenue.'

upvoted 2 times

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lena989

4 months ago

Selected Answer: B

From this information, it appears that what's potentially missing is the "Why" part of the user story. This component is crucial as it explains the reason or the benefit behind the requirement, helping to align the development with the business objectives and making the user story complete and actionable. Why The "Why" provides context that can help prioritize the feature during development and clarify the intended outcome. It could include reasons like enabling better forecasting, improving sales tracking, allowing for more effective allocation of resources, enhancing performance monitoring, or other strategic goals.

upvoted 1 times

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Diginomad

1 year, 2 months ago

shouldn't this be why?

upvoted 4 times

bellaHadidi456

1 year, 1 month ago

'Who' wants to see?