A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios. What went wrong?
A.
Failure to include all stakeholders in the requirements gathering process
B.
Failure to perform thorough unit testing during the development process
C.
Failure to validate the application against the functional requirements
A. Failure to include all stakeholders in the requirements gathering process
In this case, the gap in the user acceptance testing (UAT) scenario likely occurred because not all stakeholders were involved in the requirements gathering process. If the requirements do not fully capture the needs and expectations of all personas, it can result in major gaps in functionality or features, which may only be discovered during UAT.
C.Incorrect :Validation of the application against functional requirements should occur, but if the functional requirements themselves were incomplete due to not involving all stakeholders, the validation would have already been flawed. The issue is more about gathering full requirements than about validating them after the fact.
User acceptance testing (UAT) aims to validate that the system meets the business requirements and satisfies the needs of end-users, including various personas. If there was a major gap identified for one of the personas during UAT, it suggests that their requirements were not adequately captured or understood during the requirements gathering process. This failure could occur if key stakeholders, including representatives of all personas, were not included or consulted during requirements gathering. Incomplete or inaccurate requirements documentation can lead to gaps in the implemented solution, which may only be discovered during UAT. Therefore, failure to include all stakeholders in the requirements gathering process is the most likely reason for the identified gap.
Personas in SF more often mean a group of Users https://trailhead.salesforce.com/content/learn/modules/ux-personas-for-salesforce/get_started_with_personas
So if there is a major gap for personas this means at some stakeholders were missing during discovery/req gathering
A is the answer
This is wrong, Personas in SF more often mean a group of Users https://trailhead.salesforce.com/content/learn/modules/ux-personas-for-salesforce/get_started_with_personas
So if there is a major gap for personas this means that some stakeholders were missing during discovery/req gathering
A. Personas are based on a group of people - if the correct people were not present in discovery then we would not have been able to identify this persona.
The problem area is with one of the personas. This explains that all of the stakeholders were not included to identify all of the personas in the initial phase. So I think answer should be A
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
nomankhan1886
2 weeks, 1 day agobeansnrice
5 months agosfreesway
7 months, 2 weeks agostudyguysfdc
9 months, 3 weeks agosfreesway
7 months, 2 weeks agoSullySalesforce
1 year agoaerodarius
1 year agoaerodarius
1 year ago[Removed]
1 year, 2 months agogurub40411
1 year, 2 months agoBhaktiP
1 year, 2 months ago