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Exam Certified Sales Cloud Consultant All Questions

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Exam Certified Sales Cloud Consultant topic 1 question 155 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant
Question #: 155
Topic #: 1
[All Certified Sales Cloud Consultant Questions]

Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

  • A. Task queues for each Opportunity Team
  • B. Task "Assigned To" set to Opportunity Team role
  • C. Workflows to create a Task for each team member
  • D. Assignment rule selected by default
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by SuchiS at May 18, 2023, 12:23 a.m.

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SuchiS
Highly Voted 1 year, 5 months ago
The Task can be assigned to User or Queue. It can not be assign to Role. So i guess correct answer here is the Queue.
upvoted 5 times
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882359f
Most Recent 2 weeks, 5 days ago
A Task can be assigned to an Opportunity Role. However UC wants any available team member to handle these tasks.
upvoted 1 times
...
c5b95bf
5 months ago
Selected Answer: A
A is it
upvoted 1 times
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Prexa
1 year, 2 months ago
Yes, the Correct answer is not added. the right answer is "Assign Tasks to a queue to share work efficiently."
upvoted 3 times
...

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A (35%)
C (25%)
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