Exam Certified Service Cloud Consultant topic 1 question 15 discussion

I think C is correct option. Using Macros can help send knowledge articles me quickly.

Answer is C, according to the doc you can use macros to send knowledge articles https://help.salesforce.com/s/articleView?id=sf.macros_attach_knowledge_articles_to_cases.htm&type=5

C. Macros seem to be the best solution fit for this scenario. With the help of the Knowledge Component in the Sidebar that suggests the most relevant articles, you can set up a macro to Copy the article reference to the email in the case feed. https://help.salesforce.com/s/articleView?id=sf.macros_attach_knowledge_articles_to_cases.htm&type=5

chatgpt also says C

The answer cannot be C: Limitations for Macros in Lightning Experience: - Knowledge articles can't be inserted into Macros https://help.salesforce.com/s/articleView?id=sf.macros_considerations_lex.htm&type=5

The answer is C. This is also a duplicate question of #30. Salesforce Classic supports sending emails with Knowledge Articles converted into PDFs which can then be sent using a Macro. In Salesforce Lightning you have to map the record type for the Knowledge articles you want to share and then add the Email channel, this is not a Lightning email template. https://help.salesforce.com/s/articleView?id=000384525&type=1