Exam Certified Business Analyst topic 1 question 20 discussion

A is right Ans. The BA should review the workflow and its potential impacts with the service team to ensure that all stakeholders are aware of the changes and to identify any potential conflicts or challenges that may arise. The BA should also work to align the requirements across the teams to ensure that all stakeholders are on the same page. By doing so, the BA can ensure that the Sales Cloud feature request does not negatively impact the service team and that the workflow is optimized for both teams. Simply continuing with the effort as defined by sales or prioritizing the effort without considering the impacts on the service team could lead to inefficiencies and conflicts down the line.

No matter how well-intentioned, a BA cannot deviate from the scope of his/her project to bring in the service team which is not a stakeholder in the current project. I suppose the best the BA can do is to document this issue and escalate it appropriately. But not change course by bringing in parties outside the purview of the project into it.

A is the correct answer as the new request can have an impact to them so they need to be notified The Sales director may not have the most in-depth understanding of how it could affect the service guys, so taken their word as correct is the wrong way to go about it, this rules out B and C While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal. Which step should the BA take next? A. Review the effort and Impacts with the service team, and work to align requirements across the teams. B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future. C. Prioritize the effort as defined by sales and ask the director to review any service impacts.