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Exam Certified Business Analyst topic 1 question 56 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 56
Topic #: 1
[All Certified Business Analyst Questions]

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

  • A. Using live workshops to map out the sales process
  • B. Conducting individual interviews with stakeholders
  • C. Asking stakeholders to complete a questionnaire
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Suggested Answer: B 🗳️
by baddieree at May 1, 2023, 10:03 p.m.

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rayaprolus
Highly Voted 1 year, 3 months ago
Selected Answer: B
By conducting individual interviews, the Business Analyst can gain a better understanding of how the sales process vary depending on the region or country, and identify any non-compliance issues that need to be addressed to ensure legal compliance with local privacy regulations.
upvoted 7 times
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baddieree
Highly Voted 1 year, 3 months ago
If there is a need to think of specific privacy regulations that differ based on region, shouldn't the answer be B -- "individual interviews" to make sure those specific differences are recorded?
upvoted 7 times
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sfreesway
Most Recent 7 months, 1 week ago
Selected Answer: A
Whenever a process needs to be mapped out, you want to get as many relevant people in the room at a single time to workshop it because just having one person dictate how a process works, can lead to missing information at best or complete inconsistencies at worst
upvoted 2 times
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TAMG
9 months, 3 weeks ago
Selected Answer: A
Maybe it's more effective: A - Using live workshops to map out the sales process. Notation+comments+regulatory references can be ammended to the Process
upvoted 3 times
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