Exam Certified Service Cloud Consultant topic 1 question 106 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 106
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) has a service performance dashboard to manage its entire support organization. Now, CK would like to understand performance from different perspectives, such as by product line or case close date quarter.

What is the recommended solution to meet the requirements?

A. Ensure View All Data is not assigned to users.
B. Use a Dynamic Dashboard based on running user.
C. Configure a dashboard refresh schedule.
D. Add multiple Dashboard Filters.

Show Suggested Answer

Suggested Answer: D 🗳️

by EliasSF at April 23, 2023, 3:05 a.m.

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EliasSF

Highly Voted 1 year, 7 months ago

The correct answer is D https://help.salesforce.com/s/articleView?id=sf.dashboard_filters_overview.htm&type=5

upvoted 8 times

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[Removed]

Most Recent 1 year ago

Selected Answer: D

Running user will not serve as a standalone solution

upvoted 1 times

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katipie

1 year, 3 months ago

Selected Answer: D

Dashboard filters will allow viewing stats for Product line / date

upvoted 3 times

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Exam Certified Service Cloud Consultant topic 1 question 106 discussion

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EliasSF

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