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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 102 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 102
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.

Which three statements should be considered? (Choose three.)

  • A. Article numbers change during migration.
  • B. Visualforce pages refer to Classical article types.
  • C. Each article must be associated to a record type.
  • D. Attachments and .html files in Classic Knowledge are moved to the Files object.
  • E. Approval process history migrate to Lightning Knowledge.
Show Suggested Answer Hide Answer
Suggested Answer: ABD 🗳️

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oalexandrino
10 months, 1 week ago
Selected Answer: ABE
A) Files from custom file fields in Classic Knowledge articles are moved to the standard Files object. After migration, view and attach files in the Files related list. B) Visualforce pages that refer to old article types NOT C) Data model: "Custom article types" are migrated to "Standard record types", BUT if you map them! The problem here is the word "MUST". NOT D) Approval process history doesn’t migrate to Lightning Knowledge. E) For orgs with multiple article types, article numbers change during migration. Because Article Number is a standard auto-number field, you can’t retain the numbers when migrating to Lightning Knowledge.
upvoted 1 times
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Vir56
1 year, 1 month ago
Selected Answer: ABD
According to the link posted these three are right.
upvoted 1 times
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Bolumighty
1 year, 1 month ago
Selected Answer: ABD
According to the posted link
upvoted 2 times
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Naskarbhai
1 year, 6 months ago
Approval Process History does not migrate to Lightning Knowledge. Article Number is a standard auto-number field, you can’t retain the numbers when migrating to Lightning Knowledge. So answer is ACD.
upvoted 2 times
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EliasSF
1 year, 7 months ago
A, C and D https://help.salesforce.com/s/articleView?id=sf.knowledge_migration_tool_learn.htm&type=5
upvoted 4 times
Joe1Sf
1 year, 4 months ago
according to the link - ABD are the correct answers
upvoted 2 times
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A (35%)
C (25%)
B (20%)
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