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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 90 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 90
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way for their agents to handle more customer transaction per day.

Which two features should a Consultant recommend? (Choose two.)

  • A. Case Auto-Response
  • B. Facebook Messaging
  • C. Chat
  • D. Escalation Rules
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Suggested Answer: AD 🗳️
by ZbigK at April 16, 2023, 12:08 p.m.

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ZbigK
Highly Voted 10 months, 1 week ago
A and C
upvoted 6 times
...
Bolumighty
Most Recent 5 months ago
Selected Answer: AC
A and C
upvoted 2 times
...
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B (20%)
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