The business analyst (BA) at Universal Containers is writing user stories for its Salesforce Field Service implementation. What should the BA evaluate to understand the risk level of the user stories?
The correct answer is C. Technical, operational, and regulatory impact.
A user story with a high technical impact carries more risk because it might be harder to implement, take longer, or introduce unforeseen bugs.A user story with a high operational impact might require significant changes to how people work, leading to resistance, training needs, or potential disruption.User stories in highly regulated areas (like healthcare or finance) carry higher risk because non-compliance can have severe consequences.The risk level of a user story is more about the nature of the work involved (technical, operational, regulatory) rather than the project management aspects around it.
The correct answer is B. User stories do not evaluate budget or technical issues
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/construct-a-user-story
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