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Exam Certified Sales Cloud Consultant All Questions

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Exam Certified Sales Cloud Consultant topic 1 question 200 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant
Question #: 200
Topic #: 1
[All Certified Sales Cloud Consultant Questions]

Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce.

Which two actions should the consultant recommend? (Choose two.)

  • A. Implement Inbox to sync Outlook or Gmail calendar events.
  • B. Sync events between Outlook or Gmail calendars and Salesforce.
  • C. Log emails to records in Salesforce from Outlook or Gmail.
  • D. Report on contact data as it exists in Outlook or Gmail.
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Suggested Answer: AB 🗳️
by Vision12 at April 10, 2023, 10:39 a.m.

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sleepyjin
3 weeks ago
Selected Answer: BC
B. Sync events between Outlook or Gmail calendars and Salesforce: Salesforce offers native integrations with Outlook and Gmail that allow calendar events to sync with Salesforce. Use Case Fit: Syncing ensures customer interactions like meetings or events are automatically captured in Salesforce, making it easier for sales reps and enabling accurate reporting. C. Log emails to records in Salesforce from Outlook or Gmail: Salesforce's email integrations allow sales reps to log emails directly to Salesforce records like Leads, Contacts, or Opportunities from Outlook or Gmail. Use Case Fit: This feature helps sales reps easily log customer emails, ensuring all communication data is captured and reportable in Salesforce.
upvoted 1 times
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c5b95bf
1 month, 1 week ago
Selected Answer: AC
AC is it
upvoted 2 times
...
Vision12
1 year, 3 months ago
Coorect answers are B and C
upvoted 3 times
...
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C (25%)
B (20%)
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