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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 100 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 100
Topic #: 1
[All Certified Business Analyst Questions]

Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

  • A. Power users and top sales earners
  • B. Executive sponsors and sales leadership
  • C. System admin and project manager
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by wvbsdfb at April 5, 2023, 1:12 p.m.

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sfreesway
10 months ago
Selected Answer: A
It could be B but if the BA is trying to secure alignment and subsequently adoption with the new team then you want the group of people who are using the system (power users) and or those who are succeeding with/because of the system (top earners) so they can say why/what they like etc C doesn't make any sense
upvoted 1 times
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dambrosio
1 year, 6 months ago
correct Answer is A. Power users and top sales earners, in my opinion.
upvoted 1 times
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dambrosio
1 year, 6 months ago
why C? what can System admin do? I don't understand.
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wvbsdfb
1 year, 7 months ago
Correct answer is C
upvoted 1 times
...

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