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Exam CRT-450 topic 1 question 367 discussion

Actual exam question from Salesforce's CRT-450
Question #: 367
Topic #: 1
[All CRT-450 Questions]

A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller’s account number before proceeding with the rest of their call script.

Following best practices, what is the optimal approach to satisfy this requirement?

  • A. Flow Builder
  • B. Apex trigger
  • C. Einstein Next Best Action
  • D. Approvals
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Suggested Answer: A 🗳️
by DonAldos at April 1, 2023, 12:56 a.m.

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Chosen Answer:
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ca7d262
5 months, 2 weeks ago
Selected Answer: A
FLow builer innit
upvoted 1 times
...
SanjeevOnForce
1 year, 3 months ago
A Flow builder.
upvoted 1 times
...
DonAldos
1 year, 10 months ago
Selected Answer: A
Must be Flow
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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