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Exam CRT-450 topic 1 question 367 discussion

Actual exam question from Salesforce's CRT-450
Question #: 367
Topic #: 1
[All CRT-450 Questions]

A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller’s account number before proceeding with the rest of their call script.

Following best practices, what is the optimal approach to satisfy this requirement?

  • A. Flow Builder
  • B. Apex trigger
  • C. Einstein Next Best Action
  • D. Approvals
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by DonAldos at April 1, 2023, 12:56 a.m.

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Chosen Answer:
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ca7d262
2 months ago
Selected Answer: A
FLow builer innit
upvoted 1 times
...
SanjeevOnForce
1 year ago
A Flow builder.
upvoted 1 times
...
DonAldos
1 year, 7 months ago
Selected Answer: A
Must be Flow
upvoted 3 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
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