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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 70 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 70
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.

What is the recommended method to meet the requirements?

  • A. Cross-Object Formula
  • B. Approval Process
  • C. Lookup Filter
  • D. Auto-Add Milestones
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Jicky_Ricky at March 31, 2023, 12:58 p.m.

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Jicky_Ricky
Highly Voted 1 year, 7 months ago
Selected Answer: C
https://help.salesforce.com/s/articleView?id=sf.fields_lookup_filters.htm&type=5
upvoted 7 times
...
Bolumighty
Most Recent 1 year, 2 months ago
Selected Answer: A
https://help.salesforce.com/s/articleView?id=sf.customize_cross_object.htm&type=5
upvoted 1 times
...
Ppppjbbffnhsvdvdjjjk
1 year, 4 months ago
Selected Answer: C
Lookup filters will restrict entitlements that can be selected on a case.
upvoted 4 times
...

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