Universal Containers wants to allow community visitors to submit support cases without logging into the community. Which two features are required to implement this request? (Choose two.)
Suggested Answer:AB🗳️
Access to the Support API' and then add 'NewCase' to the quick actions, or their Guest Users will no longer be able to log Cases. When you set up Web-to-Case along with a case quick action, guest users can create a case without having to log in. Reference: https://help.salesforce.com/articleView?id=000313406&type=1&mode=1 https://help.salesforce.com/articleView?id=sf.rss_guest_users.htm&type=5
The two features required to implement this request are:
B. Web-to-case: This allows for support cases to be submitted via a web form without requiring users to log into the community or Salesforce. Web-to-case can be set up to automatically create a case record in Salesforce from the information submitted in the form.
D. Case feed actions: Case feed actions can be configured to provide community users with the ability to create a new case directly from the case feed, without requiring them to navigate to a separate page. This can improve the user experience and encourage more users to submit cases.
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tMana
4 months, 3 weeks ago