Exam Certified Advanced Administrator topic 1 question 216 discussion

D. Set up and configure entitlement templates. To help manage the sneaker maintenance plan, the administrator at CK should set up and configure entitlement templates. Entitlements are used to specify the level of support that customers receive. Entitlement templates can be set up to automatically provide customers with specific levels of support based on criteria such as their purchase history or the type of product they have purchased. In this case, the administrator could set up an entitlement template specifically for the sneaker maintenance plan, which would automatically provide customers with 6 months of phone support when they purchase the Bluetooth-enabled custom sneakers. This would help to reduce the amount of manual work required to manage the maintenance plan, as the entitlements would be automatically created and assigned based on the purchase of the sneakers.