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Exam Certified Advanced Administrator topic 1 question 207 discussion

Actual exam question from Salesforce's Certified Advanced Administrator
Question #: 207
Topic #: 1
[All Certified Advanced Administrator Questions]

Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time finding the most relevant articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

  • A. Activate and configure Einstein Search.
  • B. Implement and configure Data Categories.
  • C. Update Knowledge to auto-search the case’s subject.
  • D. Delete and remove old Knowledge articles.
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Suggested Answer: B 🗳️
by tMana at March 28, 2023, 9:32 p.m.

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Plohia
10 months, 2 weeks ago
Selected Answer: A
Einstein Search - it is.
upvoted 1 times
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tMana
1 year, 7 months ago
B. Implement and configure Data Categories would be the best option to help service reps quickly narrow down the number of articles. Data categories help to categorize articles based on themes, subjects, or products, making it easier to narrow down search results by filtering on specific categories. This would help service reps quickly find the most relevant articles to their customer's needs.
upvoted 1 times
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