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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 60 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 60
Topic #: 1
[All Certified Business Analyst Questions]

The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

  • A. Use cases
  • B. Object models
  • C. Current state analysis
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Charliep at March 28, 2023, 2:02 p.m.

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Guts199
11 months, 4 weeks ago
Selected Answer: B
Most websites are saying B is the correct answer.
upvoted 1 times
...
VictorBlackforce
1 year, 2 months ago
Selected Answer: C
If the BA wants to know the business process that are already developed, then Current State makes more sense.
upvoted 2 times
...
Aisha_Khalid
1 year, 6 months ago
Selected Answer: C
I believe it's C
upvoted 2 times
...
wvbsdfb
1 year, 7 months ago
Answer is C https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/learn-documentation-types-importance-documentation
upvoted 3 times
...
Charliep
1 year, 7 months ago
Selected Answer: C
If the current business process or domain is not well understood, the BA analyzes and documents the current state before scoping a project to improve upon it.
upvoted 2 times
...

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