Exam Certified Business Analyst topic 1 question 79 discussion

Believe the correct answer is A, key part of the question is 'The BA feels there are gaps between process steps'. This means that there is information missing from the documented process maps so elicitation is needed to pull the missing information so it can be correctly documented Strategy analysis is about understanding the issue to solve/business need - then using gap analysis to understand the current state and the desired state. With the current state, it seems that the BA doesn't have all the information needed, so I'm not sure how you can then define models to solve issues the client is having due to missing info https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/explore-techniques--information-discovery Check link for elicitation and strat analysis Obviously reviewing documentation that you know is missing info does nothing

I believe it's B " Using strategy analysis, define models of how gaps in the business process can be resolved." because A "Conduct elicitation with stakeholders regarding their parts of the process." drives to segmented view of the process and maybe it's not sufficient to close gaps.

I believe it's B " Using strategy analysis, define models of how gaps in the business process can be resolved." because A "Conduct elicitation with stakeholders regarding their parts of the process." drives to segmented view of the process and maybe it's not sufficient to close gaps.

It's B https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/explore-techniques--information-discovery "This is a gap analysis—identifying what is different between the current and desired state."

Same too. I think it should be A and not B

I think it should be A