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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 62 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 62
Topic #: 1
[All Certified Business Analyst Questions]

Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

  • A. As a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
  • B. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
  • C. As a sales team member, I need additional enablement training and reporting information to help me improve close rates.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Charliep at March 22, 2023, 11:01 a.m.

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sivasakthe
8 months, 3 weeks ago
User Story should not contain any functional requirement mentioned. Both option A and B has that. Answer is C
upvoted 1 times
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sfreesway
10 months ago
Selected Answer: B
Answer is B you never use feature-specific text when writing a user story because its written from the perspective of the user, not a SF expert like yourself/BA/Admin etc
upvoted 2 times
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Lopeta
1 year, 4 months ago
Selected Answer: A
A. As a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
upvoted 1 times
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Diginomad
1 year, 4 months ago
B is Correct
upvoted 2 times
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Charliep
1 year, 7 months ago
sorry I mean A is the correct answer*
upvoted 2 times
Monszta
10 months, 1 week ago
A is not good, because user stories can not contain features, so its B
upvoted 3 times
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Charliep
1 year, 8 months ago
C is the correct answer. the acceptance criteria in "B" ist not specific enough
upvoted 1 times
...

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A (35%)
C (25%)
B (20%)
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