Exam Certified Business Analyst topic 1 question 59 discussion

100% it is A

"Kanban Case Study Does your team have to deal with service outages? That’s an example of interruption-driven work. You can’t always know about or plan for outages 2 weeks in advance. Teams that work on architectural, service, or platform support tend to work on items that just pop up and create shifting priorities. "->>https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/choose-the-best-workflow. "Use Kanban if it’s necessary to change directions often, minimize disruptions to a plan, and start the urgent work quickly."

KANBAN is used for unpredictable situation, but requires frequent reprioritization and limit WIP. B is the correct one.

I think the correct answer is C. Reason: I don't think platform support requiring Immediate outage handling is unique to the Kanban team. Work in Kanban is limited to WIP not project-based and is predictable. Source: https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/learn-about-kanban

A is correct https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/choose-the-best-workflow

I believe it's C. It can't be A or B because those answers are no different if it was Scrum

Answer is C

The answer is C, this knowledge of the difference between Kanban and Scrum is repeatedly appearing in the exam. "Kanban teams do not make the same commitments—and they don’t have sprint backlogs. In other words, teams using this workflow are more open to taking on a last-minute request. When they’re finished with a work item, they move to the next highest-priority task." Scrum is generally project-based, but Kanban is not always necessarily project based. B would not make sense either.

The correct choice is B: "Work is generally project-based and can be broken into smaller pieces." Kanban is a workflow approach suited for managing work that can be broken into smaller chunks or phases. It enables teams to visualize work in progress and limit work in progress to a sustainable level. This matches choice B's description of project-based work that can be divided into smaller pieces. Choices A and C describe types of work, but do not align well with the strengths of Kanban. Kanban would not be ideal if outages require immediate handling or if work lacks planning. It relies on work being able to be managed in an iterative, incremental way. So choice B is the scenario where the BA should recommend Kanban.

I think C is the correct awnser, also supported by chatGTP answer.