Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What can the user expect regarding their ability to edit product support cases?
A.
The user will NOT be able to edit product support cases
B.
The user will only be able to edit cases manually shared with them
C.
The user will only be able to edit the cases that they created
D.
The user will be able to edit product support cases
No, Sharing rules in Salesforce do not override profile object permissions. Profile object permissions define the baseline level of access that a user has to an object, such as read, create, edit, and delete permissions HENCE a
D. The user will be able to edit product support cases.
Criteria-based sharing rules grant access to records that meet certain criteria, so if the user's criteria-based sharing rule gives them Read/Write access to product support cases, then they will have the ability to edit those cases, even if their profile only has the Read permission for cases.
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