Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step should a consultant address before configuring Omni Channel?
A.
Customize service channel settings to define how the organization receives work from various sources.
B.
Create the necessary objects in Salesforce.
C.
From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.
D.
Create a Salesforce Case to have Omni-Channel enabled.
why A? Shouldn't the omni channel be enabled first to implement it?
upvoted 4 times
...
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
sud5792
Highly Voted 1 year, 8 months agoAviLord
Most Recent 1 year, 8 months agosmarty7575
8 months, 2 weeks agossp17
1 year, 3 months ago