A business analyst is creating an app using a dataset from ServiceNow. The dataset shows information about support cases, including how many days it has been since the case was opened (age).
The app requirements are:
• The dashboard must display support cases in categories based on the age (New, Aging, and Beyond Service Level Agreement)
• The categories will be used multiple times in the dashboard
• Given the volume of support cases, it is expected that the dataset will grow to be very large
Which solution is the most efficient way for the business analyst to create this app?
shaan007
3 weeks, 5 days ago