C. Consider the impact of alternative options for resolution
In this step, the project manager assesses the issue and considers various options to resolve it, including evaluating their potential impacts on the project’s scope, cost, quality, and schedule. This ensures that the best resolution approach is chosen before escalating or taking further actions.
C is correct; Why other options are not the primary focus of this step:
A. Create an exception plan for project board approval: Exception plans are created when tolerances are exceeded, not for every issue.
B. Gain project board feedback on the issue priority: While the project board might be consulted, the project manager is responsible for the initial assessment.
D. Determine the initial priority of the issue that has been raised: This is usually done when the issue is first identified, before the detailed assessment.
D
11.4.2 Assessing issues
It may be necessary to request advice from the project board to check its understanding of the issue’s priority
or severity before proposing resolutions
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