Answer = B.
A. Defined roles and responsibilities: Clarifies who is responsible for various aspects of the project, but not the specific process of agreeing on changes.
C. Learn from experience: Encourages using past experiences to improve the project, but doesn't directly address change control.
D. Manage by exception: Focuses on delegating authority and escalating issues, but doesn't ensure agreement on output changes.
B. Focus on products
The principle of "Focus on products" in PRINCE2 helps ensure that all changes to the project's outputs (products) are agreed upon. It emphasizes the importance of clearly defining and understanding the project's products (deliverables) and their quality criteria. When changes are proposed, they need to align with the agreed-upon product descriptions and quality requirements, and this principle helps ensure that changes are properly assessed and agreed upon.
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