B. Any changes to the SLA must be managed through formal change control.
This is because the web page context mentions that MFH has a quality management system that does not include change management, which implies that change control is a requirement for the SLA. Additionally, the web page context also states that the selected service provider must follow the industry standards for providing outsourced services, which would include formal change control.
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ravi_aws
1 year, 1 month ago