When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined. What should the project manager do?
A.
Forward the issue to the benefit owner and ask them to collect the missing data and build the KPIs.
B.
Coordinate with the benefit owner to track and collect the missing data and build the KPIs.
C.
Work with the business analysts to track and collect the missing data and build the KPIs.
D.
Ask the program manager to track and collect the missing data and work to build the KPIs.
The project manager should B. Coordinate with the benefit owner to track and collect the missing data and build the KPIs. The benefit owner is typically the person who has the best understanding of the benefits and how they should be measured. By coordinating with them, the project manager can ensure that the KPIs accurately reflect the project’s intended benefits.
Option B is the most appropriate choice - coordinate with the benefit owner to track and collect the missing data and build the KPIs. This option involves working collaboratively with the benefit owner, who has a vested interest in tracking the project benefits. By working together, the project manager and benefit owner can identify the missing data, define the KPIs, and determine the best approach to track and report the KPIs.
B is the correct answer. Its Like saying that the scope of a product or deliverable ( KPI) is not defined , so next best step is to collect requirements from the concerned stakeholders (in this case the benefit owner)
upvoted 2 times
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