A project is in the execution phase. The client was actively involved in the early stages but has been less engaged lately. A number of changes to the requirements have recently been requested. What should the project manager do next?
A.
Discuss the changes with the client and jointly make the decision on how to proceed.
B.
Reject the changes and stay the original course as initially agreed with the client.
C.
Review the risk register to see if mitigations have already been outlined for this scenario.
D.
Review the changes and make the decision based on the project team's recommendations.
The immediate next move for the project manager should be to review the risk register. This step is crucial because it helps to understand if the potential impacts of the
requirement changes have been anticipated and if there are any pre-planned mitigation strategies in place. By reviewing the risk register, the project manager can be better prepared for the discussion with the client and the project team about the changes. It provides a foundation for making informed decisions and facilitates a more structured and proactive approach to managing the changes. After reviewing the risk register, the project manager can then proceed to discuss the changes with the client (Option A) and involve the project team as necessary.
A. Discuss the changes with the client and jointly make the decision on how to proceed.
In the execution phase of a project, it's important to maintain open and effective communication with the client. If changes to the requirements are requested, the project manager should engage in a discussion with the client to understand the rationale behind the changes, the potential impacts on the project scope, schedule, and budget, and the client's priorities. Collaboratively, the project manager and client can make informed decisions on how to handle these changes, whether by incorporating them, negotiating adjustments, or rejecting them based on the project's goals and constraints. It's essential to maintain client engagement and alignment throughout the project, especially when changes occur.
Why not C? As customer was not engaged project manager can be add that along with mitigation in risk register. What is the reason behing not choosing c?
tricky question, there are changes to the REQUERIMENTS, not the scope. So, I would go with Option A, the collaborative approach promotes client satisfaction and aligns the project with their evolving requirements.
A and D are similar because both are about reviewing the changes and discussing them whit someone. But in the case of A we talk about them with the customer; in the case of B with the team.
How can it be that the team's opinion is more important than the customer's when it comes to requirements changes?
So if the choice is between A and D, A wins beacuse is more appropriate
According to ChatGPT:
A. Discuss the changes with the client and jointly make the decision on how to proceed.
The project manager should communicate with the client and discuss the changes requested. It is important to understand the reasons behind the changes and to ensure that the client's needs are still being met. By involving the client in the decision-making process, the project manager can ensure that everyone is on the same page and that the project can move forward successfully. Rejecting the changes outright (B) may damage the relationship with the client, and reviewing the risk register (C) may not be relevant to this situation. While considering the project team's recommendations (D) is important, it should not be the only factor in making a decision regarding changes to the project requirements.
Mhhh... the question is misleading. The changes have been requested by who? By a stakeholder? Then you have to look at your stakeholder matrix and act consequently -and the answer can be A or C or D. The team can decide only if they have the complete picture, and this is not the case, most of the times. By the customer himself? than the answer is A. All in all, I'll go for C.
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