Exam PMP topic 1 question 398 discussion

B. Expert judgment When a key stakeholder will not accept the project's key performance indicator (KPI) results, the project manager should use expert judgment. This involves seeking the advice and guidance of a person or group of people who have the knowledge and experience to evaluate the situation and provide an objective opinion. The project manager should consult with the expert to understand the reason for the stakeholder's dissatisfaction, and to determine if there is a valid issue with the KPI results or if it is a matter of perception or communication. Using change control tools may not be the best approach since the project manager has not identified any changes, using autocratic decision making may not take into account the stakeholder's perspective or the expert's opinion, and a context diagram is a visual representation of the system and its environment but it's not useful in this case.

Should be A. As KPI are a kind of deliverables. Whenever any deliverables are rejected , then they are sent to the Change Control process for an acceptance after the necessary impact analysis & modification is done

Using expert judgment is the most appropriate technique in this scenario, as it allows the project manager to draw on expert knowledge to validate and explain the KPI results in a way that may help gain the stakeholder's acceptance. Therefore, Option B is the best choice.

Context diagram: used for collecting requirement

B should be the direct option to go for first.

D is right... Key Performance Indicators (KPIs) are the critical (key) quantifiable indicators of progress toward an intended result. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. The context diagram provides an easy to understand, visual representation of the major interfacing entities and product users.

B. Expert judgment When a key stakeholder does not accept the project's key performance indicator (KPI) results, it can be helpful to seek expert judgment. Expert judgment involves consulting with individuals or groups who have expertise in the subject matter related to the KPIs or the project's domain. These experts can provide an objective assessment and evaluation of the KPI results, which can help in addressing stakeholder concerns and disputes. Expert judgment can lead to a more informed and credible resolution of the issue.

B. Expert judgment

Expert judgement is one of the key tools in the Managed Stakeholder Enagement process

B. Expert judgment While change control tools (option A) may be useful in managing changes to the project's scope, schedule, or resources, they may not directly address the stakeholder's non-acceptance of the KPI results. Autocratic decision making (option C), where decisions are made by the project manager without involving others, may not be the most effective approach in resolving a stakeholder's disagreement. Context diagrams (option D) are visual representations that show the interactions between a system and its external entities, and they are not directly applicable to the situation of addressing a stakeholder's non-acceptance of KPI results.

D is right

Should be A