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Exam PMP topic 1 question 565 discussion

Actual exam question from PMI's PMP
Question #: 565
Topic #: 1
[All PMP Questions]

A project manager is having difficulty acquiring final acceptance of some deliverables from a stakeholder for reasons that seem to be outside of the project acceptance criteria.
What should the project manager do?

  • A. Persuade this stakeholder using emotional intelligence skills to obtain acceptance.
  • B. Obtain final acceptance from another stakeholder who is also familiar with the project.
  • C. Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance.
  • D. Create a project acceptance waiver noting the stakeholder's concerns so they can be addressed later.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

Comments

Chosen Answer:
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Kim222
3 weeks ago
Selected Answer: C
why not A ?
upvoted 1 times
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victory108
1 year ago
Selected Answer: C
C. Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance
upvoted 1 times
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JYKL88
1 year, 4 months ago
Selected Answer: C
should esclate given this scenario
upvoted 2 times
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RevZig67
1 year, 5 months ago
Selected Answer: C
Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance, is the best course of action for the project manager in this situation. The project sponsor is the ultimate authority on the project and has the power to resolve any issues related to the project. The project manager should explain the situation to the project sponsor and seek their support in obtaining final stakeholder acceptance. This may involve the sponsor intervening directly with the stakeholder or helping the project manager to develop a plan to address the stakeholder's concerns. The other options, such as persuading the stakeholder or obtaining acceptance from another stakeholder, may not be effective in addressing the root cause of the problem and may compromise the project's success in the long term.
upvoted 4 times
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Solid_Jehuty
1 year, 5 months ago
Selected Answer: A
You should never escalate. The answer should be to use emotional intelligence. It is the most essential skill a PM should possess to solve issues and to understand others.
upvoted 1 times
Delab202
7 months, 4 weeks ago
Manipulation? if you read that option very well
upvoted 1 times
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Hung3102
1 year, 5 months ago
Option C is the best approach for the project manager to handle the situation. By escalating the issue to the project sponsor and asking for support in obtaining final stakeholder acceptance, the project manager can get help in resolving the issue and moving the project forward. Option A may not be the best approach as emotional intelligence skills alone may not be enough to persuade the stakeholder to accept the deliverables. It is important to identify and address the specific reasons why the stakeholder is reluctant to accept the deliverables, which may require additional communication and negotiation.
upvoted 2 times
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rajeshtk
1 year, 6 months ago
Why not A ? Escalating to sponsor should be the last thing.
upvoted 1 times
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KA90
1 year, 10 months ago
why not A?
upvoted 1 times
leo_gold
1 year, 9 months ago
The PM is havING difficulty — seems this issue was going for quite some time.. so escalating is the best answer here..
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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