While finalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere. What should the project manager do to ensure a smooth delivery of the product?
A.
Involve the client in risk identification
B.
Agree with the client on a new project charter
C.
Involve the client in a performance gap analysis
D. Agree with the client on acceptance criteria
Explanation: When the customer provides a new set of quality standards that must be met for the final product, it is important for the project manager to ensure a smooth delivery by agreeing with the client on acceptance criteria. Acceptance criteria define the specific conditions and requirements that the final product must meet to be accepted by the client.
According to Chat GPT:
D. Agree with the client on acceptance criteria.
When a customer provides a project manager with a new set of quality standards, the project manager should work with the customer to establish clear acceptance criteria that meet the new standards. The acceptance criteria should be measurable and should outline specific objectives that the final product must meet to be considered acceptable. By agreeing with the client on acceptance criteria, the project manager can ensure that the final product meets the customer's expectations and the new quality standards. This will help to prevent any misunderstandings or disagreements about the quality of the final product and ensure a smooth delivery of the product.
D. Agree with the client on acceptance criteria
Since the customer provides a new standard he/she must agree with the acceptance criteria including the new standard given by him/her.
Any new addition to the project introduce new risk. Any new control implemented introduces new risk which is also referred to as secondary risk. Adding new quality requirement affect the project triple constraints ( cost, scope and time). So before proceeding on any events, the PM should engage the customer in Risk Identification to determine what new risk will be introduced into the project on implementing a new quality requirement. The project baseline will definitely change and this will have to go through the Integrated Change Control process. So the first thing to do is to apply A before agreeing with the client on any acceptance criteria. A is the best answer to this question.
Quality requirements are part of collect requirements process which outputs the requirements documentation project document that contains the acceptance criteria
The plan is just being finalized so a risk analysis should be done on any additional standard by which the outcome will be accepted which means time will likely be impacted, resource type might be impacted, and cost might be impacted. I don't think just agreeing immediately on acceptance criteria is the answer
D. Final product must adhere to new quality standards so new acceptance criteria.
No need for new project charter & no need to involve client in performance gap analysis.
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