Exam PMP topic 1 question 29 discussion

B - because it the answer that involves collaboration. Also, involvement allows progressive elaboration.

When a project is delayed due to a customer’s inability to provide critical information, the project manager should take proactive measures to minimize the impact of the delay. One of the most effective ways to do this is to involve the customer in the deployment process 1. This will help ensure that the customer is aware of the importance of providing the necessary information and is committed to doing so in a timely manner. Obtaining all critical information ahead of time (option A) is not always feasible, especially if the information is not yet available or if it is subject to change.

Its important that the project manager should collect all the important and vital information from the client early before starting the project during the requirement gathering phase, this will reduce instances of having to be stuck when the client does not respond on time thereby halting the project progress.

b is the best choice

Most reasonable explanation shared in the comments.

the customer already IS involved, they're just milking it. The correct answer is A.

The question says "The customer keeps postposing sending the information which is delaying deployment", I don't think option B is correct because if the customer keeps postposing sending an information, how will the PM get that customer in the deployment process

My answer is B. A may not be possible, so making the customer responsible is more important, which is B.

Involving the customer makes it collaborative and proactive

A: also, it is mentioned the project is close to deployment, so that means the customer was involved in other points of the project, just not the last one. So PM must work on it.

The team is trying to involve the customer but the customer is not collaborating, so the PM must meet with the customer when he or she has time to obtain the info ahead of deployment. We have an issue of communication, so the PM must tailor communications to fit the stakeholder.

B Since "the customer keeps postponing sending information", involve them in the deployment process should be the best choice

I think it should be A

This is the response I got from Chat GPT - While involving the customer in the deployment process (option B) and involving upper management (option D) are also important, they are more reactive measures. Using sample data (option C) might be a temporary workaround but doesn't address the root cause of the delay. Obtaining all critical information ahead of time (option A) is a proactive and strategic approach that effectively prevents such delays.

A: is the right answer. As a developer, usually you do not involve the customer in deployment process. As they do not understand the technical work. So given the scenario, A would be a preferred choice

According to PMI best practices, the most appropriate action to prevent the delay would be: A. Obtained all critical information ahead of time This option aligns with proactive project management principles. By obtaining all critical information in advance, the project manager can mitigate the risk of delays caused by waiting for customer inputs. This ensures that the project has the necessary data to proceed without interruptions, reflecting good planning and risk management.

collaboration with customer