Exam PMP topic 1 question 616 discussion

The project manager should work with the client to understand the reason behind the delay in invoicing and agree on a schedule to provide the invoices. This will help to build trust and ensure that the funds are released. Simply instructing the billing team to issue the invoices immediately without understanding the reason for the delay may not solve the underlying issue and may lead to further problems. Reviewing previous billing information and preparing a corrective action plan may be necessary, but it should not be the first step taken in this situation. Communicating and informing the client to go ahead and release the funds without providing the invoices may not be a good approach as it may create doubts in the client's mind about the project's financial management.

Can Option B the answer ? As it ties on the urgency. Delayed invoicing could pose a risk to project cash flow. The PMBOK advocates for taking immediate action to mitigate risks ?

According to PMI, everything needs to be examined for its root cause. You need to check if what the customer said is true and figure out what it is before you can proceed to the next step. Setting a schedule first is like proceeding without even knowing what it is. Root cause!!! Don't forget.

It's crucial for the project manager to address the client's concerns regarding the delayed invoices promptly. Working collaboratively with the client to understand their expectations and agreeing on a schedule for invoicing demonstrates proactive communication and a commitment to resolving the issue. This approach helps maintain a positive client relationship and ensures that financial matters are handled effectively.

A. Work with the client and agree on a schedule to provide them with the invoices. The project manager should collaborate with the client to address the invoicing issue, understand their expectations, and agree on a schedule for providing the invoices. This approach ensures effective communication and helps in preventing any potential disruptions to the project due to delayed invoicing.

C is the answer. You must first now the billing history and after that speak with the client

In this situation, the immediate priority is to ensure accurate billing and rectify the oversight while maintaining trust and transparency with the client. Given the choices: C. Review the previous billing information and prepare a corrective action plan. This is the best approach. Before any action is taken, it's essential to understand the root cause of the oversight. By reviewing previous billing information, the project manager can verify whether the work was indeed completed and ensure the accuracy of the upcoming invoices. Preparing a corrective action plan will also demonstrate to the client that steps are being taken to rectify the mistake and prevent similar occurrences in the future.

REVIEW FIRST SO YOU CAN PREPARE AND SAY SOMETHING IN THE MEETING WITH THE CLIENT. OMG. PUT YOURSELF IN THE SITUATION. THE CLIENT PRESSURED YOU AND YOU CALL IMMEDIATELY? IS THAT SOME HOW OF YOU PM's WORK IN REAL LIFE?

A. Work with the client and agree on a schedule to provide them with the invoices

Check the history and try to figure smth out

What should the PM do NEXT? Review the previous billing... You don't just jump in there and correct something blindly.

answer should be C The project manager should review the previous billing information to identify any issues or gaps in the invoicing process. Once they have identified the cause of the problem, they can then develop a corrective action plan to address it. This approach will help to ensure that the client's concerns are addressed and that the project can continue without any further delays.

Why the ans is not A to mutually agree on a schedule?

why can't the answer be A?