Exam PMI-ACP topic 1 question 139 discussion

C is the right answer

C is the right answer

C. Place tickets on hold until the team completes an analysis of the backlog to identify and resolve systematic issues. By analyzing the backlog to identify and resolve systematic issues, the team can focus on activities that deliver the most value, such as fixing root causes rather than just addressing symptoms. This aligns with the manager's directive to "work smart" and can lead to a more sustainable and efficient way of handling the support load.

From an earned value perspective, D would be correct. Actual velocity exceeds planned velocity, which should result in the increased earned value

B = would be correct if the system had been in the same shape before the upgrade. Now, because of the system's upgrade the team has two issues: 1. overwhelmed by the number of tickets being submitted by end users 2. the team's manager is pushing the team to `work smart` by focusing on activities that deliver the most value in the least amount of time (which is absolutely wrong) So if the team is solving the issues on the bad upgraded system, the issue will be there forever. Thus, C is the best option here. C = correct.

Vote C

C it is.

shoud be C

C. this is a smart way

C sure

C is correct

C is the right answer