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Exam PMI-ACP topic 1 question 121 discussion

Actual exam question from PMI's PMI-ACP
Question #: 121
Topic #: 1
[All PMI-ACP Questions]

A team is delivering work as per the sprint plan, and team velocity is stabilized. However, at the end of the release, the customer is dissatisfied with project quality.
What should the agile project manager have done to avoid this?

  • A. Invited end customers to attend the stand ups
  • B. Organized design review sessions with the customer to obtain sign-off
  • C. Held regular meetings with the product owner and project team to elicit detailed business requirements
  • D. Conducted frequent review meetings with the customer to continually enhance delivery effectiveness
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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thewalker
3 weeks, 2 days ago
Selected Answer: D
D. Conducted frequent review meetings with the customer to continually enhance delivery effectiveness Frequent Review Meetings: Regular review meetings with the customer allow for ongoing feedback on the product. This helps ensure that the delivered work meets the customer's expectations and quality standards. By involving the customer throughout the development process, any issues or misalignments can be identified and addressed promptly. Continuous Feedback Loop: Frequent reviews provide a mechanism for continuous feedback, allowing the team to make adjustments based on the customer's evolving needs and preferences. This helps prevent the accumulation of issues that might otherwise lead to dissatisfaction at the end of the project.
upvoted 1 times
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chlaithem
8 months, 1 week ago
Selected Answer: D
A. Inviting customers to stand-ups: While customer involvement in stand-ups can be valuable, daily meetings might not be the most effective format for in-depth feedback and quality discussions. B. Design review sessions: These are essential for specific aspects like UI/UX, but might not capture broader quality concerns and overall customer satisfaction. C. Regular product owner meetings: Frequent communication with the product owner is crucial, but it might not address the customer's direct perspective and potential gaps in understanding their needs.
upvoted 2 times
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fletcher_ng
1 year, 3 months ago
The question here is extremely vague since we don't know what the Customer is not satisfied with. Is it because the team had not carried out the Acceptance testing? The scope appears to be ok. But the question doesn't mention it to be a SCRUM process, therefore the team is not restricted to that one product review meeting. I am therefore going for D as Agile promotes frequent interactions and communications with stakeholders. It may be that during these meetings, issues are highlighted.
upvoted 1 times
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Petrevski
1 year, 4 months ago
Selected Answer: C
C = correct. D = wrong. According to Scrum, there is one review session per Sprint. So cannot conduct "frequent" review meetings since is one per sprint and it has to be held on a regular basis. Of course, it is allowed to conduct other meetings with the customer, but in D option it is stressed "review meetings". On the other hand, there's no issue with the scope, but with quality, which has to be improved by the team, not by the Scrum master.
upvoted 2 times
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Minhha3
1 year, 5 months ago
Vote D
upvoted 1 times
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InvisibleBeing
1 year, 7 months ago
Selected Answer: D
D sounds better.
upvoted 1 times
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tianakyi
1 year, 12 months ago
Selected Answer: D
shd be D. everything about communation as early as possible.
upvoted 2 times
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richck102
2 years, 2 months ago
D sure
upvoted 1 times
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JackNguyenvn
2 years, 5 months ago
D is correct
upvoted 1 times
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Elli_Low1990
2 years, 6 months ago
i am just curious, what does "project quality" has anything to do with "delivery effectiveness"?
upvoted 1 times
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yinhx2021
3 years, 2 months ago
Agree with D
upvoted 1 times
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Rk3939
3 years, 5 months ago
D is the correct answer
upvoted 2 times
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snow5
3 years, 10 months ago
D is the right answer
upvoted 4 times
srv3
3 years, 9 months ago
Agree. D.
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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