At the end of a product development phase, an agile project team confirms that all tests have passed. The product is released, but the customer complains that it is deficient. What should the project team have done prior to product release?
A.
Requested approval from the project sponsor
B.
Undertaken a review of all requirements
C.
Conducted an end-of-phase demonstration
D.
Performed a retrospective to validate project deliverables
C. Conducted an end-of-phase demonstration
Explanation:
Customer Feedback: An end-of-phase demonstration allows the customer to see the product in action and provide immediate feedback, ensuring that the product meets their expectations and requirements.
Validation: This demonstration serves as a validation step to confirm that the product aligns with the customer's needs and any deficiencies can be identified and addressed before the final release.
Transparency: It promotes transparency and keeps the customer informed about the progress and state of the product, reducing the likelihood of surprises or dissatisfaction upon release.
Iterative Improvement: Conducting demonstrations at the end of each phase allows for iterative improvements based on customer feedback, leading to a more refined and satisfactory final product.
A. Project sponsor approval: While seeking approval is important, it doesn't necessarily validate whether the product meets the customer's needs. Relying solely on this might overlook issues with the actual functionalities.
C. End-of-phase demonstration: Demonstrations can showcase the product's features, but they might not reveal underlying inconsistencies with the customer's expectations. A thorough review of requirements goes beyond functionality and delves into the intended purpose and value for the customer.
D. Retrospective for validation: Retrospectives are valuable for evaluating processes and learning from past experiences. However, they typically occur after releasing the product and wouldn't prevent the initial customer dissatisfaction in this scenario.
C looks like the best answer. Customer collaboration is better then comperhensive documentation despite its are 2 different values :)
And this was not Scrum definetly :)
Indeed, we don't validate documents in the retrospective.
However, performing and end of phase demonstration would neither to spot missing requirement nor to ensure acceptance. It is not incorrect but B is a better answer. Reviewing all the requirements to cross check that all are met is the best of the 4 answers.
upvoted 1 times
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