An important project stakeholder has low risk tolerance. Which type of communication should a project manager use to provide this stakeholder with a difficult update?
A face-to-face meeting offers the project manager the opportunity to convey the difficult update in a controlled and personal environment. It allows for direct interaction, enabling the project manager to address concerns, answer questions, and provide additional context, which might be necessary when dealing with a stakeholder with low risk tolerance. This method can help build trust and understanding, which is often essential when delivering challenging updates to stakeholders.
it's A. Think of the Power/influence in terms of risk. The Stakehold is low on the grid in regards to the risk. Is the question worded poorly? Absolutely. But I understand how they got to informal
When delivering bad news, project manager needs to tell sponsor in person, and reduce confusion with prepared solutions, steps needed and seek consensus. Avoid blame and focus on solutions.
Some ambiguity remains as a sponsor is a key stakeholder, but not all stakeholders are key.
since keeping this stakeholder engaged, is crucial for the project, the best method for communication should be used to ensure the stakeholder proper engagement. so the correct answer is B. face to face
I felt a face to face meeting made more sense initially but can see how they came to "informal".
If the stakeholder is risk-averse and there is a negative update they'll take the news easier and remain engaged in the project if it's discussed informally. If a face to face meeting is scheduled it puts more pressure on the situation/update as such a meeting signifies something is seriously wrong.
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