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Exam CAPM topic 1 question 94 discussion

Actual exam question from PMI's CAPM
Question #: 94
Topic #: 1
[All CAPM Questions]

An important project stakeholder has low risk tolerance. Which type of communication should a project manager use to provide this stakeholder with a difficult update?

  • A. Informal conversation
  • B. Face-to-face meeting
  • C. Short email update
  • D. Written report
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Suggested Answer: B 🗳️

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Cat2023
Highly Voted 7 months, 1 week ago
B - it makes no sense to tell a low-risk tolerance stakeholder bad news in an informal way.
upvoted 5 times
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Pradnyasachin
Most Recent 2 weeks ago
Selected Answer: B
A face-to-face meeting offers the project manager the opportunity to convey the difficult update in a controlled and personal environment. It allows for direct interaction, enabling the project manager to address concerns, answer questions, and provide additional context, which might be necessary when dealing with a stakeholder with low risk tolerance. This method can help build trust and understanding, which is often essential when delivering challenging updates to stakeholders.
upvoted 1 times
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rachelp
5 months, 1 week ago
it's A. Think of the Power/influence in terms of risk. The Stakehold is low on the grid in regards to the risk. Is the question worded poorly? Absolutely. But I understand how they got to informal
upvoted 1 times
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Rocket20
5 months, 2 weeks ago
Selected Answer: B
Face to Face answer is B
upvoted 1 times
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Bgood
6 months ago
Selected Answer: B
Definitely want to deliver bad news in person
upvoted 1 times
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Cam77
6 months, 1 week ago
Selected Answer: B
B for sure. Face-to-face better than Written Report to deliver bad news and handle follow-up questions/concerns from stakeholders on the fence.
upvoted 1 times
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an9sh4
6 months, 2 weeks ago
Selected Answer: B
It's clearly B
upvoted 1 times
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Dar87
6 months, 2 weeks ago
Selected Answer: B
Face to face for difficult stakeholders
upvoted 1 times
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ChymKuBoy
6 months, 3 weeks ago
Selected Answer: B
B for sure
upvoted 1 times
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[Removed]
7 months, 4 weeks ago
Selected Answer: D
D-Written Report
upvoted 1 times
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Zmfoutch
10 months, 2 weeks ago
Selected Answer: B
When delivering bad news, project manager needs to tell sponsor in person, and reduce confusion with prepared solutions, steps needed and seek consensus. Avoid blame and focus on solutions. Some ambiguity remains as a sponsor is a key stakeholder, but not all stakeholders are key.
upvoted 2 times
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DJMCAPM
10 months, 2 weeks ago
since keeping this stakeholder engaged, is crucial for the project, the best method for communication should be used to ensure the stakeholder proper engagement. so the correct answer is B. face to face
upvoted 1 times
NikolaMirilo
10 months, 2 weeks ago
I totally agree. There is no sense that "informal" is right answer.
upvoted 2 times
cerahkate
6 months ago
I felt a face to face meeting made more sense initially but can see how they came to "informal". If the stakeholder is risk-averse and there is a negative update they'll take the news easier and remain engaged in the project if it's discussed informally. If a face to face meeting is scheduled it puts more pressure on the situation/update as such a meeting signifies something is seriously wrong.
upvoted 1 times
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Navz
11 months ago
D - Written
upvoted 1 times
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MP_2022
1 year ago
B! Face to face!
upvoted 2 times
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MoonManBlue
3 years, 2 months ago
D-Written Report
upvoted 3 times
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C (25%)
B (20%)
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