Exam CAPM topic 1 question 20 discussion

D is the accurate answer. It’s a poorly written question, asking for a KIND of communication. PMBOK 6th does not list KINDS. Instead it lists: DIMENSIONS (pg 361): internal, external, formal, informal, hierarchical focus, official, unofficial, written and oral METHODS (pg 374): interactive, push, pull APPROACHES (pg 374): interpersonal, small group, public, mass, network and social computing Based upon the choice of answers, its clear they are asking for a “dimension” of communication. The answer is not External communication *unless the government itself is a stakeholder*. From pg 361, 6th: “External: focus on external stakeholders such as customers, vendors, other projects, organizations, government, the public, and environmental advocates”. The only other dimension that mentions government is “Official: annual reports, reports to regulators or government bodies”. The accurate answer is (D) OFFICIAL. Whether the accurate answer is the correct answer depends on the test writers.

D. Official

D. Official When creating reports for government bodies, project managers should use official communication. Official communication is typically more formal, follows specific protocols, and adheres to the established standards and regulations of the government. It is important to convey information accurately, clearly, and in a manner that aligns with the official requirements and expectations of the government body. While formal communication is a general characteristic of official communication, the term "official" specifically emphasizes the authoritative and sanctioned nature of the communication when dealing with government entities.

It's D, Official.

From Bing. For creating reports for government bodies, it seems that a formal type of communication would be appropriate.

C is correct. among the options, Formal communication is the only type of communication that includes official communication. official communication is NOT a communication type itself.

official is right

Pg 361 PMBOK 6th Official. Annual reports; reports to regulators or government bodies

C is answer When creating reports for government bodies, the project manager should use formal communication. Formal communication is the official mode of communication in which information is documented and transmitted through prescribed channels. It is used to convey information to external stakeholders, such as government bodies, and requires careful attention to language and tone to ensure accuracy and professionalism.

C is correct. among the options, Formal communication is the only type of communication that includes official communication. official communication is NOT a communication type itself.

it is Formal communication. As there are 5 types of communication: Interpersonal communication: This is the exchange of information between people, such as face-to-face conversations, phone calls, and video conferencing. Written communication: This includes emails, letters, memos, reports, and project documents. Formal communication: This is the official communication that follows established procedures and channels, such as project status reports and change requests. Informal communication: This is the spontaneous exchange of information that occurs within the project team, such as hallway conversations and impromptu meetings. Visual communication: This includes the use of diagrams, charts, graphs, and other visual aids to convey information.

The communication is both external and official. However in my opinion Official is more correct as we are sending a report. External would be if we are sending an acknowledge, anoucement or feedback for example Official: Annual reports, reports to regulators or goverment p361

D - the "official" definition in the PMBOK refers to government bodies (as referenced in the question). key word here is "bodies"

Other exam dump sites have B as the answer -- see meg002's answer for a complete description from the PMI website

The answer is B. External communication refers to exchange of information between the organization and an entity or individual from outside the organization, for example the customers, clients, investors, suppliers, government bodies, society, and the general public

B-External p.361