The project manager needs to manage a critical issue immediately, and this requires action from the upper management of a specific stakeholder group. Which plan should the project manager consult?
B. Communications management plan.
When facing a critical issue that requires immediate action from upper management of a specific stakeholder group, the project manager should refer to the Communications Management plan. This plan outlines the communication approach, strategies, channels, and responsibilities for effective communication throughout the project. It provides guidance on how to communicate with different stakeholders, including the appropriate escalation paths for critical issues.
By referring to the Communications Management plan, the project manager can identify the communication protocols and channels to engage the upper management of the stakeholder group in question. This plan helps ensure that the right information is delivered to the appropriate individuals in a timely manner, allowing for swift action to address the critical issue.
The Communications Management Plan answers "how do we exchange information?", focusing on methods, channels, and frequency of communication.
The Stakeholder Engagement Plan, on the other hand, provides strategies and actions to engage stakeholders actively, especially for critical issues like escalating decisions to upper management.
Thus, for managing a critical issue requiring upper management action, the Stakeholder Engagement Plan is the correct choice because it defines how to engage and influence stakeholders, not just how to share information with them.
The Stakeholder Engagement Plan outlines the approach for managing and communicating with stakeholders, including upper management, and helps the project manager identify the key stakeholders to involve in critical situations
The key word here is issue. Because Communication Management Plan describes how to escalate a situation and solve conflicts, while Stakeholder Management Plan only describes how the team should engage with each Stakeholder
A stakeholder engagement plan (SEP) includes communication channel approach: Identify what communication tool you’ll use to communicate with this stakeholder.
I can see how you may think this, but think about the question a little bit more than that. Stakeholder and Communications work like brothers together, where communications is about how to get relevant information to stakeholders in a timely manner and how to do so most effectively and efficiently. In this question, there is a critical issue that needs to be communicated quickly BECAUSE a specific stakeholder group needs to take immediate action. You don't need to necessarily look at the stakeholder engagement plan to engage them in this instance. You need to communicate this information quickly and through the proper channel to get to this specific stakeholder group. So you consult the communications management plan.
C-Communications Management Plan to inform the proper people
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