During a review session, a customer representative is concerned that a story fails to satisfy the scope of work. However, the product owner declares that the scope of work is complete. What should be done with this story?
A.
Mark it as incomplete and prioritize it for the next sprint
B.
Mark it as complete, since the product owner has the final say
C.
Discard it and create a new story for the remaining scope of work
D.
Mark it as complete, since the team completed the scope of work
according to PMI's Agile practices, the stakeholders have to approve the iteration. in that sense, answer A is relevant to the questions. Also customer rep. clearly says it doesn't cover the scope of the work
In Agile, the priority is given to delivering value to the customer. If the customer representative believes that the story doesn't satisfy the scope of work, it's important to address their concerns. Marking it as incomplete and addressing it in the next sprint allows the team to ensure customer satisfaction
A = correct. The PO can believe in what he wants, but the final word has the stakeholders/sponsors. The intention of the review meeting is Inspection, not acceptance.
B = It is true, but when prioritizing backlog;
C / D = cannot do that.
Option A.
In Agile, the scope of work is defined in the form of user stories. During the review session, if the customer representative is concerned that a story fails to satisfy the scope of work, it should be marked as incomplete and prioritized for the next sprint. The product owner does not have the final say in this matter, as Agile values collaboration and transparency.
Marking the story as incomplete acknowledges the concern raised by the customer representative and provides an opportunity for the team to address the issue in the next sprint. It is important to remember that the goal of Agile is to deliver value to the customer, and if a story does not meet the customer's expectations, it should not be considered complete. This allows the team to continuously improve their work and deliver a high-quality product.
B, the user story is considered completed when it fulfils the acceptance criteria (conditions of satisfaction). The PO has also accepted the user story. The PO should engage with customer representatives regarding his/her concerns and create a separate user story with any changes if necessary.
B - Correct
From The Scrum Guide:
“For Product Owners to succeed, the entire organization must respect their decisions. These decisions are visible in the content and ordering of the Product Backlog, and through the inspectable Increment at the Sprint Review.”
According to https://medium.com/@SCRUMstudy/what-is-the-difference-between-acceptance-criteria-and-done-criteria-53ea0d18fc2c the product owner accepts or rejects deliverables. Of course the customer representative should be listened to. Hence, this story is done but a new one for the remaining functionality should be created. So (C)?
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