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Exam PMP topic 1 question 1325 discussion

Actual exam question from PMI's PMP
Question #: 1325
Topic #: 1
[All PMP Questions]

A key business stakeholder sent emails to the developers with complaints based on the last few sprints. The developers forwarded the emails to the project manager but have not yet responded to the stakeholder.

What should the project manager recommend to the developers?

  • A. Analyze and perform a root cause analysis (RCA).
  • B. Add the situation to the issue log.
  • C. Forward the emails to the product owner.
  • D. Set up a team meeting to discuss a response.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by victory108 at Oct. 8, 2024, 5:32 p.m.

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hkcarlos
2 weeks, 6 days ago
Selected Answer: D
In this situation, the project manager should guide the team to address the stakeholder's complaints in a coordinated and constructive manner. Setting up a team meeting provides an opportunity for the developers to discuss the complaints, understand the context, and collaboratively decide on an appropriate response. This approach ensures that the response is consistent, addresses the root issues, and allows everyone to be on the same page before communicating with the stakeholder.
upvoted 1 times
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hkcarlos
3 weeks, 2 days ago
Selected Answer: A
When a key stakeholder raises complaints, it is crucial to understand the underlying issues causing the dissatisfaction. Root Cause Analysis (RCA) is a technique used to identify the primary causes of problems, ensuring that corrective actions address the actual issue and prevent recurrence.
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victory108
1 month, 2 weeks ago
Selected Answer: D
D. Set up a team meeting to discuss a response
upvoted 1 times
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