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Exam PMI-PBA topic 1 question 124 discussion

Actual exam question from PMI's PMI-PBA
Question #: 124
Topic #: 1
[All PMI-PBA Questions]

The quality function deployment is best suited to assist in the process of:

  • A. quality assurance by structuring the quality audits.
  • B. relating the product features to customer value.
  • C. quality control by determining the control charts and the run charts.
  • D. controlling the effects between the quality functions.
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Suggested Answer: B 🗳️

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Ngunhucho
1 month, 3 weeks ago
Selected Answer: B
Quality Function Deployment (QFD) is a process and set of tools used to effectively define customer requirements and convert them into detailed engineering specifications and plans to produce the products that fulfill those requirements. QFD is used to translate customer requirements (or VOC) into measureable design targets and drive them from the assembly level down through the sub-assembly, component and production process levels. QFD methodology provides a defined set of matrices utilized to facilitate this progression.
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